Though businesses increasingly rely on technology, technological skills alone do not guarantee success in the workplace. You still must develop your ideas, express them clearly and persuade others of their viability. This course offers effective strategies to sharpen your writing skills by structuring your ideas logically, exercising diplomacy in letters and reports, and shaping your arguments. Upon successful completion of this course, you will be able to: organize and write clear and concise emails and instant messages that are appropriate to your company's business culture; write effective business communications; write letters that are clear, precise and appropriate to your audience; and organize and write a business proposal, complete with visuals, and an executive summary that employ effective strategies of persuasion.
You will identify effective time-management strategies, including defining personal and professional goals, establishing priorities and identifying the tasks that will be critical to achieving those goals. You will create a personal time-management action plan. Upon successful completion of this course, you will be able to: articulate individual goals; analyze how you are currently allocating energy and time; identify elements of your personal work style that contribute to effective use of time; assemble a collection of time-management tools and strategies that can be used to take control of your time; and create an action plan for your time-management process and identify ways to evaluate and improve your efforts.
This session will address the various types of interviews, preparing for the interview, typical interview format, most-asked questions during an interview, unlawful questions and interview do's and don'ts.
This course will help you understand and implement strategies for managing conflict effectively. The course objective is to assist in identifying the sources of conflict and how to best manage them. Upon successful completion of this course, you will be able to: develop skills to assess a conflict situation and monitor your reaction to the conflict; utilize effective communication techniques to manage conflict in a proactive manner; and resolve conflict through identifying its source, and determining and implementing the best solution.
This session will discuss various resume styles, how to choose the correct style, which information should and should not be included, cover letters and follow-up procedures.
